|
|
If
you receive the message "There is no DNS entry for http://www.yourdomain.com",
there are several possible explanations:
- Try
to access your web site using the IP address. If this works,
the domain name is either not active or has not yet propagated
through the Internet.
New Domain It generally takes 48-72 hours for a domain
name to be released by InterNIC and propagated to DNS's
(Domain Name Servers) throughout the Internet.
Older Domains If it is an older domain that has previously
worked, the name may be on hold with InterNIC. Contact your
domain registrar directly to determine the reason that the
name is on hold.
You
can check the status of your domain name by looking in
the Whois database.
- If
you can reach the site with the IP address and you know
it has been more than 72 hours since the name was released
by your domain registrar:
- Clear
your browser cache
- Netscape,
select Options | Network Preferences, then choose
the Cache tab. Click on the buttons "Clear Memory
Cache Now" and "Clear Disk Cache Now" and OK, then
click Reload.
- Internet
Explorer, select Tools | Internet Options |
General Tab | Temporary Internet Files | Delete
Files | Check "Delete all offline content" | Click
OK | Click Settings button | Click View Files |
Highlight one file and click ctrl+A on the key board
and then hit the delete key | Click OK until you
are out of the program.
- If
you know that others are able to reach the web site
with the domain name but you can't, contact your local
ISP. They may not have updated their DNS records.
- If
you are still unable to reach the web site, contact
technical support for assistance.
- If
you are unable to reach the web site with either the domain
name or the IP address you may be experiencing a connectivity
problem.
In order to troubleshoot connectivity problems you need
to run a "traceroute". Then cut and paste the results that
you get into a technical support request (see cut &
paste instructions at the bottom of this page).
- Windows
95/98/NT, click Start, Programs, and then MSDOS
Prompt. At the prompt, type "tracert www.yourdomain.com".
- Windows
2000, open a command prompt, and type "tracert www.yourdomain.com".
- Macintosh,
you need to download a program to do the traceroute.
We suggest IP Net Monitor.
HOW TO CUT & PASTE FROM THE MSDOS PROMPT
1. Click on the msdos icon at the top left corner of the dos
prompt window.
2. Choose edit, then mark.
3. You can now highlight the text by moving your cursor over
it.
4. Click on the msdos icon at the top left corner of the dos
prompt window.
5. Choose edit, then copy.
6. You should now be able to copy this text into your browser,
by using edit then paste. |
|
|
